CONTACT US
Need help with your order or have a question about our products?
We’re here for you!
Call us at: 847-387-0944
Or email us anytime at: hello@wickervillage.com
Our team is happy to assist you with anything you need—from product details to order updates.
FAQs
What kind of materials does Wicker Village use?
At Wicker Village, we work exclusively with natural, eco-friendly materials like rattan, jute, cane, and other plant-based fibres. Every piece is made to celebrate sustainability, craftsmanship, and conscious living.
Are Wicker Village products handmade?
Yes — 100%! Each product is lovingly handcrafted by artisans in rural India. We don’t mass-produce. Every design is made in small batches, with a story and a soul behind it.
Will the product look exactly like the photo?
Since our pieces are handmade using natural materials, slight variations in color, weave, or form are completely normal — and honestly, part of the charm. No two pieces are exactly alike, and that’s what makes them special.
How should I care for my product?
Our products are durable but do need some love:
-Keep away from prolonged moisture or direct sunlight.
- Clean with a dry or slightly damp cloth.
- Avoid chemical cleaners. We'll also include specific care tips with your order.
-Keep away from prolonged moisture or direct sunlight.
- Clean with a dry or slightly damp cloth.
- Avoid chemical cleaners. We'll also include specific care tips with your order.
Where are your products made?
All Wicker Village pieces are ethically made in India, in collaboration with artisan communities, many of whom are women and tribal craftspersons. Your purchase directly supports these communities and helps preserve traditional skills.
What is your return or exchange policy?
If something isn’t right, please contact us within 14 days of receiving your order. We accept returns or exchanges for unused items in original condition. (Please note: Due to the handmade nature, minor variations are not considered defects.)
Do you take custom or bulk orders?
Absolutely. Whether you're an interior designer, boutique owner, or just looking to customize a piece, we’re happy to discuss. Write to us directly, and we’ll bring your vision to life.
Why is artisan-made décor more expensive?
Because it’s personal. At Wicker Village, you're not just buying a product — you're investing in human hands, heritage, fair wages, and eco-conscious materials. Our prices reflect the time, care, and ethical values behind every piece.